Once you have a confirmed Remote Web Assistance Session, come back here
If you already have your own version of TeamViewer, please exit this first.
Click on the button below to download our Remote Support app. Please note, this will not install anything onto your machine.
When you get prompted to Run or Save the file, click on the Run button
Once the Remote Support app has finished initializing you will be display with the screen below.
Enter Your name into the box provided and add a short description or reference no in the Description box.
What you enter in these boxes will appear on our system so we can recognise you.
You will appear on our systems straight away and we can then attempt to connect with you. You will be prompted to allow us access to your machine. We will never be able to connect without your consent.